Quality = Trust
The purpose of quality management is to provide confidence to the all stakeholders and beneficiaries that the quality requirements have been met or exceeded in mine action, as well as that the cleared lands are safe for further exploitation.
Quality Management (QM) is an integral part of all actions initiated by the Center for Humanitarian Demining and Expertise.
The components of quality management
Planning
Planning is an important tool for managing and documenting the proposed project.
Monitoring and Evaluation
Monitoring provides the necessary information about the work of teams and staff, creating the basis for making necessary corrections on the spot and contributing to continuous improvement.
Information collected during quality assurance (QA) and quality control (QC) visits is documented and recorded.
Response to non-conformities
During mine action, the CHDE takes measures to prevent and identify non conformities, as well as take steps to prevent and fix them.
Continuous improvement
Continuous improvement is based on the results of monitoring and evaluation, elimination of identified deficiencies and identification of opportunities for their correction. Continuous improvements are aimed at improving outcomes, processes and services, as well as meeting the requirements of stakeholders involved in mine action.
